uberAgent Support

Remoting Protocol is Console Instead of ICA or RDP

It may happen the dashboard User Sessions displays the remoting protocol as Console even though you know that the users were connecting over ICA or RDP.

Explanation

The Windows API used to query for the connection type does not always return ICA/RDP for an ICA/RDP session. During the logon and logoff phases the connection type returned by the API is Console.

uberAgent determines the connection type every 30 seconds by default. Since the connection type may change during the lifetime of a session uberAgent needs to choose somehow which of the potentially multiple values to display. It does so by displaying the last reported value for that session.

For that reason sessions that take long to log on and/or off and/or are short-lived may be displayed with a connection type of Console instead of the expected ICA or RDP.

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