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    Helge Klein Official comment

    uberAgent collects the ICA latency per session. That is probably what you want. You can find more information here, for example.

    Regarding WMI: uberAgent does not make use of WMI in any way. There are multiple reasons for that, but the most important one is that WMI is simply too inefficient and the resource requirements are too high for a monitoring agent - which should be invisible and not impact user density at all.

  • 0
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    Jeremy Cooper

    Thanks Helge for the reply.

    The metric you mentioned  helpful for measuring the latency of the protocol (ICA) to keep track of how long the data takes to travel from server->endpoint. 

    The RTT metric Citrix has is especially useful to get an overall picture of an end users experience, how responsive the application or session appears to be for them while factoring in other external factors (latency, load on the application or desktop host etc.).

    Perhaps this could be artificially re-created in Uber which is something I may try to find a way to create, combining and averaging ICA latency, UI latency etc.

    Hopefully this is something Citrix will make available via other methods so that uberAgent could get this data in the future through Performance Monitor or native.

     

    Thanks again.

  • 0
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    Helge Klein

    Hi Jeremy,

    As of version 4.1 uberAgent can be configured to run custom scripts that collect additional data. We are currently preparing a blog post explaining how that can be used to determine the ICA RTT metric. Stay tuned!

    Thanks, Helge

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    Timm Brochhaus

    Hi Jeremy, 

    we have just published the blog post on how to use an uberAgent custom script to collect the ICA RTT metric here.

    Thanks, Timm

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    Jeremy Cooper

    Hi Timm and Helge,

    Thank you for for adding the scripting functionality into uberAgent, as well as the blog post in how to use it for the Citrix RTT metric. This also now opens up a wide range of data sources from workstations.

    Thanks.

    Jeremy

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